Contact information

Contact information

We answer every message ourselves, usually within one business day.

Thomas Koster
Marnixstraat, 1015 VB Amsterdam, Netherlands
Email: contact@clearjimenez.shop
Telephone: +31 6 51871728
Website: https://clearjimenez.shop

Office hours

Monday to Friday, 09:00–17:00 Central European Time (CET/CEST). Messages received outside these hours are answered on the next business day.

Orders, returns and warranty

For anything about an existing order, include your order number. Returns must be arranged in advance by email; the return address is Thomas Koster, Marnixstraat, 1015 VB Amsterdam, Netherlands, the Netherlands. The conditions are in our Refund Policy, and delivery estimates are in our Shipping Policy.

Business and legal enquiries

For invoices, VAT details, wholesale enquiries or legal correspondence, write to contact@clearjimenez.shop with the subject line "Business enquiry" and we will route it to the right person.

Last updated: 27 October 2026